Terms & Conditions

Delivery of our goods is subject to our Terms and Conditions. Please make sure that you have read them before placing an order.

There are areas of the British Isles (mainly Ireland, Scotland Highlands and other islands) which we are unable to deliver to at present. To find out if you live in one of these areas, please 

• Deliveries normally take place on Tuesdays and Thursdays.
• Orders are accepted on a first come, first served basis.
• If you have not received your order within 24 hours of dispatch you should contact us immediately.
• You can not claim for a missing package if you leave it for over a week before reporting it missing.
• We reserve the right to change the postal rates to reflect the order.
• We reserve the right to postpone delivery of any orders which are placed during extreme weather conditions e.g. Heat, deep snow.
• In placing an order with us, you must understand that we expect you to have made arrangements to receive the order. We can instruct our couriers to leave the parcel in a place of your choice (e.g. Porch or shed), however, overall responsibility for leaving the parcel anywhere other than with you at your address is completely as your own risk. We will not accept liability for any orders which go ‘missing’ due to being left unattended.
• We do not accept any liability for goods which have thawed out due to you being unavailable to receive your order or miss the driver.

Payments
• We accept cheques, credit/debit cards and Paypal. (All orders will be held until the date which funds have cleared before acceptance).
• If using a debit or credit card, you must be the cardholder.
• Goods are sold subject to availability.
• We reserve the right to change our prices without notification.

Cancellations
• 'Special order' items are not cancellable.
• Due to the nature of our products we are unable to cancel your order once it has been despatched.

Refund Policy
• In the unlikely event that your order does not reach you in satisfactory condition, contact us within 24hours of receipt. We cannot normally replace or exchange anything reported back to us after this 24 hour period.
• We will not refund or replace any item which has thawed due to you ordering insufficient quantities.

Privacy Policy
At A & N Frozen Foods, we are committed to protecting the privacy of our customers. In this privacy policy we aim to inform you of all of the measures we take to ensure that any details which are disclosed to us remain private.

We will NEVER sell, share or rent any of the details which our customers have supplied to us.

What information do we store?
As we do not operate an ‘Account’ service on our website, none of your details whatsoever are stored on the computer. On placing an order with us you are asked for:
• Your name and address (This is so that we know where to send your order and invoice to). We hold on to this information for accounting purposes only.
• Your email address and contact phone number (If there are any problems with your order, we can use these methods to contact you). We hold on to this information for accounting purposes only.
• Your debit/ credit card details. (We use Paypal to help you to pay for your order. If you pay directly from the website, please see their privacy policy (LINK). If your card details are given over the phone, they will be typed directly into Paypal’s website. We NEVER store your card details. Unfortunately, this does mean that if you wish to add something to your order, you will have to give your details all over again!!)

Shipping Company
We use a third party shipping company to deliver your orders (Rapid Despatch/APC). The information which they receive from us is simply your name and address and any extra delivery details which you have requested (eg. If not in, please leave with neighbour).

Links
On our website, we do show links to external websites. Our privacy policy only applies to A & N Frozen Foods. We are not responsible for the privacy practices of any external websites.

We reserve the right to alter and update this policy from time to time, without notice.

Click Here..